Shipping Policy (Australia)

Effective date: 29 January 2026
Applies to: Orders placed on the WWWAQUA Australia store and delivered within Australia.

1) Launch dispatch date (important)

WWWAQUA has just launched in Australia. All orders will begin dispatching from 20 February 2026.
That means:

You can place orders before 20 Feb (pre-launch / pre-order).

We will not dispatch any parcels before 20 Feb 2026, even if the order is paid.

Dispatch happens in the order purchases are received (first in, first out), unless we need to split shipments (see Section 7).

2) Shipping destinations

We currently ship to Australian residential and business addresses.

PO Boxes / Parcel Lockers: Accepted where the selected carrier supports it.

Remote/very rural addresses: May take longer and may have limited carrier options.

3) Processing & dispatch time (after 20 Feb)

Once dispatching begins (from 20 Feb 2026):

Order processing time: typically 1–3 business days to pick, pack, and prepare your parcel.

Business days are Monday to Friday (excluding public holidays).

During launch weeks, new drops, promotions, or high-volume periods, processing may take longer. If that happens, we’ll keep tracking details updated and can provide an estimated dispatch window on request.

4) Delivery time estimates (after dispatch)

Delivery times are estimates from the date your parcel is collected by the carrier:

Metro areas: ~ 2–5 business days

Regional areas: ~ 3–8 business days

Remote areas: ~ 5–12 business days

Carrier network delays, weather events, peak seasons, and operational disruptions can impact timelines.

5) Shipping rates & checkout

Shipping costs are shown at checkout and are calculated based on:

destination,

parcel size/weight,

and the shipping service selected (standard/express where available).

Any free-shipping offers, thresholds, or limited-time promotions will be clearly displayed at checkout and/or on the product page.

6) Tracking

When your order dispatches, you’ll receive a shipping confirmation email with tracking details.

Tracking can take up to 24 hours to show movement after the label is created, depending on carrier scan timing.

7) Split shipments (partial dispatch)

To get items to you sooner, we may ship your order in multiple parcels if:

certain items are packed or stored separately,

an item is temporarily delayed,

or packaging constraints require separation.

If we split your shipment, you won’t be charged extra shipping fees for the additional parcel(s) unless you requested a special delivery arrangement.

8) Authority to leave, signatures, and safe delivery

Depending on the carrier and service selected:

parcels may be delivered with Authority to Leave (ATL),

may require a signature on delivery,

or may be taken to a local collection point if unattended.

Risk note: If ATL is enabled and the carrier marks the parcel “delivered,” responsibility may transfer once delivered to the nominated address. If you prefer signature-only delivery, select it at checkout (if available).

9) Address accuracy & changes

Please double-check your shipping address at checkout.

If you notice an error immediately after ordering, contact us ASAP.

If the parcel has already been handed to the carrier, address changes may not be possible.

Returned to sender / undeliverable parcels:
If a parcel is returned due to an incorrect/incomplete address or repeated failed delivery attempts, we can re-ship it once returned—additional shipping fees may apply.

10) Delays, lost parcels, and delivery issues

If your tracking hasn’t updated for an unusual period or shows delivered but you can’t locate the parcel:

check any safe-drop locations, mailbox, building reception/concierge, and with neighbours; then

contact us with your order number and tracking link.

Carrier investigations: We may need to lodge an enquiry with the carrier. Investigation timeframes vary and are controlled by the carrier’s process.

If a parcel is confirmed lost in transit, we will work with you on the best resolution (replacement where stock allows, or refund), consistent with Australian Consumer Law.

11) Damaged in transit

If your order arrives damaged:

take clear photos of the outer box, inner packaging, and damaged item(s) within 48 hours of delivery (or as soon as reasonably possible),

email us with your order number and photos.

We’ll assess quickly and arrange a suitable outcome (replacement parts, replacement product, or refund) depending on the issue and stock availability.

12) International shipping

At this time, this policy covers Australia only. If international shipping becomes available, we’ll publish separate rates and timelines.

13) Contact

For shipping questions, dispatch timing, or delivery help, contact our support team and include:

your order number

the shipping address suburb/postcode

and tracking link (if dispatched)