This Privacy Policy is intended to align with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1) Who we are

Brand: WWWAQUA
Legal entity: DUYA BILLIARDS PTY LTD (ABN 64 682 466 833)
Address: 45 Chippen Street, Chippendale NSW 2008, Australia
Email: info@wwwaqua.au

2) What personal information we collect

We may collect personal information directly from you, automatically when you use the Site, and from trusted third parties you choose to use (e.g., payment providers).

2.1 Information you provide

Identity & contact details: name, email address, phone number, shipping and billing address

Order information: items purchased, order notes, delivery instructions

Support communications: messages you send to us, and any photos/files you provide for support, warranty, or damage claims

Account details (if you create one): login details and account preferences

2.2 Information collected automatically

Device and usage data: IP address, browser type, device identifiers, pages viewed, time spent, and referring links

Cookies and similar technologies: to operate the Site, remember preferences, measure performance, and (where enabled) support advertising/retargeting

2.3 Payment information

Payments are processed by third-party payment gateways. We generally do not store full card details; payment providers handle payment data under their own policies and security standards.

3) Why we collect and use personal information

We use personal information to:

Process orders and deliver products (including shipping, returns, and customer support)

Provide customer service and respond to enquiries

Operate and improve the Site (analytics, troubleshooting, performance)

Prevent fraud and maintain security

Send transactional messages (order confirmations, shipping updates, service notices)

Send marketing communications where permitted by law and/or where you consent (with an unsubscribe option)

4) When we disclose personal information

We may disclose personal information to:

Service providers who help run our business (e.g., eCommerce platform provider, payment processors, shipping/logistics carriers, email/SMS tools, analytics providers)

Professional advisers (e.g., accountants, lawyers) where necessary

Regulators or law enforcement where required or authorised by law

Fraud prevention and security partners where reasonably necessary to protect our customers and our business

We disclose only the information reasonably required for the relevant purpose.

5) Cross-border disclosures

We sell and ship to Australia only.
However, some technology providers we use to operate the Site (e.g., eCommerce hosting, analytics, customer communications) may store or process personal information outside Australia (for example, where their servers or support teams are located).

Where we disclose personal information overseas, we take reasonable steps to ensure it is handled in a manner consistent with the APPs.

6) Cookies, analytics, and advertising

We use cookies and similar technologies to:

keep the Site functioning properly (e.g., cart and checkout)

remember preferences

understand how the Site is used (analytics)

(where enabled) support advertising and retargeting

You can control cookies through your browser settings. Disabling cookies may affect Site functionality.

7) Marketing communications

If you opt in (or where otherwise permitted by law), we may send marketing communications about WWWAQUA products, restocks, and offers.

You can opt out at any time by:

using the unsubscribe link in an email, or

emailing info@wwwaqua.au

8) How we store and protect personal information

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Measures may include access controls, staff/contractor access limitations, and secure third-party service providers.

No method of transmission or storage is completely secure, but we maintain safeguards appropriate to the nature of the information.

9) Data breaches

Where the Privacy Act and the Notifiable Data Breaches (NDB) scheme apply to us, and an incident meets the threshold of an eligible data breach, we will notify affected individuals and the OAIC as required.

10) Access and correction

You may request access to the personal information we hold about you and request corrections if it is inaccurate, out of date, incomplete, irrelevant, or misleading.

To make a request, email info@wwwaqua.au. We may need to verify your identity before responding.

11) How long we keep personal information

We keep personal information only for as long as reasonably necessary to:

fulfil the purposes described in this Privacy Policy, and

meet legal, accounting, and operational requirements (e.g., tax and transaction recordkeeping)

When information is no longer needed, we take reasonable steps to delete or de-identify it.

12) Children

Our Site and products are intended for a general audience and are not directed to children. If you believe a child has provided us personal information, contact info@wwwaqua.au and we will take reasonable steps to remove it.

13) Links to third-party sites

The Site may contain links to third-party websites or services. We are not responsible for the privacy practices of third parties. We recommend reviewing their privacy policies.

14) Complaints

If you have a privacy concern or complaint, contact us:

Email: info@wwwaqua.au

Subject line: Privacy Complaint

We will acknowledge your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

15) Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Changes take effect when published on the Site. If changes are significant, we may provide additional notice (e.g., via email or a Site banner).